• Old fabric will be removed and discarded unless salvage is requested prior to work being started.

  • Fabric orders must be paid in full before order will be placed.

  • Prompt pick-up of finished pieces is requested unless previous arrangements have been made.  A storage fee may be applied.

  • Pieces left over 2 weeks without complete materials are subject to a storage fee unless previous arrangements have been made.

  • Pieces left over 6 months without complete materials are subject to disposal.

  • Pick-up and deliveries start at $50 each way within the standard radius (West to 360, North to 183, East to I-35, South to Town Lake).

  • Some pick-ups and deliveries may require an outside company to be scheduled by client.  Briley's will happily provide a delivery company referral.

  • Customers will be responsible for facilitating outside help if installation is required.  All installations completed by Briley's will result in an additional fee.

  • A disposal fee is applicable on replacement cushions.

  • Payment is due upon pick-up or delivery of pieces.

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Policies

Procedures

ESTIMATE

Each project begins with an estimate.  The best way to obtain an estimate is to email a photo of your item to us using the following link:  estimates@brileysofaustin.com.  If you do not have access to a digital camera, or if you prefer to discuss your project in person, you are welcome to stop by our shop any time.  No appointment is necessary.  Once we have all of the details, we will provide you with an estimate.



FABRIC & TRIM

The next step is to choose fabric and trim, if required.  We have extensive fabric selections, so we encourage you to view what we have to offer during your selection process.  Fabric from outside sources is also welcome.



DELIVERY OF FURNITURE TO OUR SHOP

If you are not able to transport the furniture yourself, we offer pick-up and delivery services.  Once the furniture and fabric are at our shop, we will give you an estimated completion date.



UPHOLSTERY PROCESS

The work process begins by removing the old fabric and filling to the bare frame.  We check the frame for motion in the joints and repair them.  We inspect springs and webbing and replace them, if required.  We retie coil springs using the traditional method of the 8-way hand-tie.  We replace the fillings and padding with new materials as necessary.  We cut and sew fabric components and apply.  We then add finishing trims.



COMPLETION OF WORK

Each piece is personally inspected for quality workmanship.  When the work is complete, we will contact you to arrange pick-up or to schedule a delivery date if needed.  The balance of the job is due upon completion.

 

Guarantee

We strive to send out only high quality, error-free work.  If you are not completely satisfied with any aspect of the work, we will always stand behind our craftsmanship.  That is our promise.

© Copyright 2020 Briley's Upholstery Shop